Cancellation & Refund Policy

This page outlines the transaction, cancellation, and refund policies for Play the Dream.

Transaction Policy

All deposits, purchases, and fees associated with Fantasy Cricket on Play the Dream are final and non-refundable. Once a transaction is completed, it cannot be reversed. We understand the importance of customer satisfaction and will review cases only if there is a clear error associated with the transaction.

Error Resolution

If you believe there has been an error with any deposit, purchase, or fee paid on Play the Dream, please notify us within 3 days of the transaction date. We will review the case and determine a resolution at our discretion.

Match Cancellation

Play the Dream reserves the right to cancel any matches for any reason, with or without prior notice. In such cases, we will refund all fees paid for the canceled matches within 1-3 business days.

Game Room Restrictions

Users are prohibited from joining any game rooms after the related match (identified by the Series) has commenced.

Contact Information

If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at:

Email: support@playthedream.com

Response Time: We aim to respond to all inquiries within 48 hours.